Support
Frequently asked questions
Everything you need to know about the Slice Vault.
Access & membership
Why is the catalog hidden?
Slice.fo is a private, members-only vault. Products are never exposed to logged-out visitors — the storefront only renders after you sign in and are verified.
How do I get access?
Head to Request Access and apply with an access code or invitation. Approved members can create an account and unlock the marketplace immediately.
Is there a membership fee?
No recurring fee. You pay only for the products you buy. Access is about verification, not subscription.
Delivery & downloads
How fast will I receive my product?
Instantly. As soon as your payment confirms, the file unlocks in your Downloads and Order history.
Can I re-download later?
Yes. Visit your order, generate a fresh signed link, and download again. Links are short-lived for security, but you can regenerate them anytime.
Payments
What payment methods do you accept?
Card payments via Stripe Checkout, and a crypto payment flow (currently a UI placeholder you can wire to your processor of choice).
Do discount codes work?
Yes — enter a valid code at checkout to apply a percentage discount before payment.
Refunds
What is your refund policy?
Because products are digital and delivered instantly, sales are generally final. If a file is broken or not as described, contact support and we'll make it right.
Still have a question?